Returns & Refunds
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1. Return eligibility
Non-custom, non-engraved products may be returned within calendar days of delivery. Items must be unused, unaltered, free of scratches or wear, and returned in the original packaging with all accessories.
Personalized, engraved or made-to-order items are produced to your specifications and are FINAL SALE. They cannot be returned or refunded for change of mind, aesthetic preference, dissatisfaction with the natural appearance of the crystal, or a mismatch with your expectations.
2. Damaged, defective or incorrect items (all products, including custom)
If an item arrives damaged or broken, is defective, is not what you ordered, or has an engraving error caused by us, email within of delivery with your order number and clear photos. We will remake, replace or refund the item (including the original shipping) at our choice, and we pay return shipping if a return is needed. Claims made after this period may be declined.
3. Return shipping and fees
Original shipping fees are not refundable for ordinary returns. We recommend a trackable method: returns that are lost without tracking proof cannot be refunded. Please contact us before sending anything. Return address:
4. Inspection
Returns are inspected on receipt. If an item shows signs of use, scratches, damage, missing parts or destroyed packaging, we may reject the return and send it back to you at your expense, or hold it for 30 days and then dispose of it if you do not respond.
5. When no refund is issued
- Change of mind on custom or engraved items
- Customs delays, inspection or detention
- Refused or unclaimed deliveries, including refusal to pay import duties or taxes on delivery
- Damage caused by misuse, unsupervised wear, chewing or accidents after delivery
- Delays caused by carriers, weather or events outside our control
6. Refund timing
Once an eligible return is approved, we refund the item price to your original payment method (PayPal) within 5–10 business days. Your bank or payment provider may need additional time.
7. Cancellations
You can cancel an order before it ships or before production of a custom item starts. Email us as soon as possible.
退货与退款
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1. 退货资格
非定制、非刻字商品可在签收后 个自然日内退货。商品须未使用、未改动、无划痕和磨损，并附原包装及全部配件。
个性化、刻字或按单制作的商品按您的要求制作，属于最终销售（FINAL SALE）。不支持因改变主意、审美偏好、对天然水晶外观不满或与预期不符而退货退款。
2. 损坏、缺陷或错发商品（所有商品，含定制）
如商品到货时损坏或破裂、存在缺陷、与订单不符，或刻字错误由我们造成，请在签收后 内发送邮件至 ，并提供订单号和清晰照片。我们将视情况重做、更换或退款（含原运费），如需退回，退货运费由我们承担。超过期限的申请可能被拒绝。
3. 退货运费与费用
普通退货的原运费不予退还。建议使用可追踪的方式寄回：无追踪凭证而丢失的退货无法退款。请在寄出前先联系我们。退货地址：
4. 验货
收到退货后会进行检查。如商品有使用痕迹、划痕、损坏、缺少部件或包装被破坏，我们可拒绝退货并按您的费用寄回，或在您未回复时保留 30 天后处理。
5. 不予退款的情形
- 定制或刻字商品的改变主意
- 海关延误、查验或扣留
- 拒收或无人领取，包括拒绝支付进口关税或税费
- 因误用、无人监护佩戴、啃咬或送达后的意外造成的损坏
- 因承运商、天气或我们无法控制的事件造成的延误
6. 退款时间
合格退货获批后，我们将在 5–10 个工作日内把商品款项退回原支付方式（PayPal）。银行或支付服务商可能需要额外时间。
7. 取消订单
订单发货前或定制商品开始制作前可取消，请尽快发邮件联系我们。